GENZone and Email Services

The GENZone, GENX Corporate and other email services


Frequently Asked Questions

  1. Cannot Verify Server Identity when connecting to GENZone/X Services via Apple Devices.  
  2. Accessing GENZone/GENX Email over the Secure Anonymous Tor Network  
  3. Account Frozen (or Disabled)  
  4. ALL Customers should use authenticated sessions or risk failures  
  5. Apple Mail Setup on IOS for GENX/GENZone.  
  6. Automatic removal of dangerous attachments  
  7. Disable Spam Filter in Outlook 2007, 2010 and 2013  
  8. Disable Spam Filtering in Outlook 365  
  9. Email Blacklisting  
  10. Email Source  
  11. Ensuring Email Deliverability through our email gateways  
  12. Error 501 Domain Must Resolve & Error 501 PTR Records mismatch  
  13. Error 554 when trying to send Email to GEN Customers  
  14. Error 554 when trying to send outside of GEN  
  15. GENX/GENZone Quotas and Service Options  
  16. Getting your S/MIME Email Certificate  
  17. Has my email been intercepted and used to impersonate me?  
  18. Hijack Detection  
  19. How to repair your Outlook Data Files  
  20. I have not received an email but the sender assures me it was sent  
  21. If your setting up GENX/GENZone email and you manage your own domain then you'll need to add SPF records  
  22. Insecure Certificate Warnings on GENX Web Interface  
  23. Mail Settings for EWS (Exchange Web Services)  
  24. Mail Settings for IMAP4  
  25. Mail Settings for SMTP Outbound Only  
  26. Mailing List and Group Options  
  27. mimecast and Envelope blocked  
  28. Mimecast and the seemingly endless stream of delivery issues to and from them.  
  29. OUTLOOK 2013: What to check if your not receiving meeting requests & invites  
  30. Outlook 2016 hangs for long periods whilst moving items between folders  
  31. Prevent Outlook from Answering Read Receipt Requests for Emails  
  32. Problem Providers for Corporate Email  
  33. RFC Compliance Requirements  
  34. Setting up Outlook 2013 for GENX IMAP  
  35. SPF Records for GEN Hosted Email  
  36. The Policy Block List  
  37. Thunderbird suddenly stops sending and optionally receiving email after an update  
  38. unverified address: Our attempt to send a reply email failed  
  39. Using GENX/GENZone to manage your spam  
  40. Where is all this SPAM coming from and how do they get my email address?  
  41. Whistlisting  
  42. Why is Google email constantly blacklisted?  

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