Welcome to the GEN Helpdesk System

In order to streamline support requests and better serve you, we utilise a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. By submitting a ticket to this system you agree to be bound by our terms of service available here. A valid email address is required to successfully open a ticket.