Welcome to the GEN Helpdesk System

Welcome. The HelpDesk is the primary support channel for all non-emergency requests. You can use the HelpDesk for pre-sales, sales, provisioning, support and cease. Every request via the HelpDesk is assigned a unique reference and you will be able to track your issues online.

If you have a service level agreement with us then this is automatically applied to your requests and you will receive priority support on all channels.

Registration is required and all requests submitted and processed via this system are governed by our framework agreement available here which you must read prior to submitting a request. A valid and confirmed email address is required to successfully open a ticket. All tickets submitted are considered statements of work within the framework agreement. If you are out of coverage then work will be charged at our standard rates available on our website.

Quick Links

Live System Status
Cloud Services Logins
Non-Technical Contact Us
Open a New Ticket
Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.
Open a New Ticket
Check Ticket Status
We provide archives and history of all your current and past support requests complete with responses.
Check Ticket Status
Other Resources
This website relies on temporary cookies to function, but no personal data is ever stored in the cookies.
Powered by GEN UK

Loading ...