Frequently Asked Questions

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37 FAQs matched your search criteria.
  1. Account Frozen (or Disabled)
  2. Automatic removal of dangerous attachments
  3. Disable Spam Filtering in Outlook 365
  4. Disabling of SSL/TLS as part of retirement schedule - Actions
  5. Error 501 Domain Must Resolve & Error 501 PTR Records mismatch
  6. Error 554 when trying to send Email to GEN Customers
  7. Error 554 when trying to send outside of GEN
  8. GENX/GENZone Quotas and Service Options
  9. Getting your S/MIME Email Certificate
  10. Has my email been intercepted and used to impersonate me?
  11. Hijack Detection
  12. How to repair your Outlook Data Files
  13. I have not received an email but the sender assures me it was sent
  14. If your setting up GENX/GENZone email and you manage your own domain then you'll need to add SPF records
  15. Insecure Certificate Warnings on GENX Web Interface
  16. Mail Settings for EWS (Exchange Web Services)
  17. Mail Settings for IMAP4
  18. Mail Settings for SMTP Outbound Only
  19. Mailing List and Group Options
  20. Migrating away from GENZone / GENXv1
  21. mimecast and Envelope blocked
  22. Mimecast and the seemingly endless stream of delivery issues to and from them.
  23. OUTLOOK 2013: What to check if your not receiving meeting requests & invites
  24. Outlook 2016 hangs for long periods whilst moving items between folders
  25. Prevent Outlook from Answering Read Receipt Requests for Emails
  26. Problem Providers for Corporate Email
  27. Retirement and Migration
  28. RFC Compliance Requirements
  29. Setting up Outlook 2013 for GENX IMAP
  30. SPF Records for GEN Hosted Email
  31. The Policy Block List
  32. Thunderbird suddenly stops sending and optionally receiving email after an update
  33. unverified address: Our attempt to send a reply email failed
  34. Using GENX/GENZone to manage your spam
  35. Where is all this SPAM coming from and how do they get my email address?
  36. Whistlisting
  37. Why is Google email constantly blacklisted?

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