Frequently Asked Questions

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43 FAQs matched your search criteria.
  1. Accessing GENZone/GENX Email over the Secure Anonymous Tor Network
  2. Account Frozen (or Disabled)
  3. ALL Customers should use authenticated sessions or risk failures
  4. Apple Mail Setup on IOS for GENX/GENZone.
  5. Automatic removal of dangerous attachments
  6. Cannot Verify Server Identity when connecting to GENZone/X Services via Apple Devices.
  7. Disable Spam Filter in Outlook 2007, 2010 and 2013
  8. Disable Spam Filtering in Outlook 365
  9. Email Blacklisting
  10. Email Source
  11. Ensuring Email Deliverability through our email gateways
  12. Error 501 Domain Must Resolve & Error 501 PTR Records mismatch
  13. Error 554 when trying to send Email to GEN Customers
  14. Error 554 when trying to send outside of GEN
  15. GENX/GENZone Quotas and Service Options
  16. Getting your S/MIME Email Certificate
  17. Has my email been intercepted and used to impersonate me?
  18. Hijack Detection
  19. How to repair your Outlook Data Files
  20. I have not received an email but the sender assures me it was sent
  21. If your setting up GENX/GENZone email and you manage your own domain then you'll need to add SPF records
  22. Insecure Certificate Warnings on GENX Web Interface
  23. Mail Settings for EWS (Exchange Web Services)
  24. Mail Settings for IMAP4
  25. Mail Settings for SMTP Outbound Only
  26. Mailing List and Group Options
  27. mimecast and Envelope blocked
  28. Mimecast and the seemingly endless stream of delivery issues to and from them.
  29. OUTLOOK 2013: What to check if your not receiving meeting requests & invites
  30. Outlook 2016 hangs for long periods whilst moving items between folders
  31. Prevent Outlook from Answering Read Receipt Requests for Emails
  32. Problem Providers for Corporate Email
  33. Retirement and Migration
  34. RFC Compliance Requirements
  35. Setting up Outlook 2013 for GENX IMAP
  36. SPF Records for GEN Hosted Email
  37. The Policy Block List
  38. Thunderbird suddenly stops sending and optionally receiving email after an update
  39. unverified address: Our attempt to send a reply email failed
  40. Using GENX/GENZone to manage your spam
  41. Where is all this SPAM coming from and how do they get my email address?
  42. Whistlisting
  43. Why is Google email constantly blacklisted?

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