GENZone and Email Services

The GENZone, GENX Corporate and other email services

Frequently Asked Questions

  1. Cannot Verify Server Identity when connecting to GENZone/X Services via Apple Devices.  
  2. Accessing GENZone/GENX Email over the Secure Anonymous Tor Network  
  3. Account Frozen (or Disabled)  
  4. ALL Customers should use authenticated sessions or risk failures  
  5. Automatic removal of dangerous attachments  
  6. Disable Spam Filter in Outlook 2007, 2010 and 2013  
  7. Disable Spam Filtering in Outlook 365  
  8. Email Blacklisting  
  9. Email Source  
  10. Ensuring Email Deliverability through our email gateways  
  11. Error 501 Domain Must Resolve & Error 501 PTR Records mismatch  
  12. Error 554 when trying to send Email to GEN Customers  
  13. Error 554 when trying to send outside of GEN  
  14. GENX/GENZone Quotas and Service Options  
  15. Getting your S/MIME Email Certificate  
  16. Has my email been intercepted and used to impersonate me?  
  17. Hijack Detection  
  18. How to repair your Outlook Data Files  
  19. I have not received an email but the sender assures me it was sent  
  20. If your setting up GENX/GENZone email and you manage your own domain then you'll need to add SPF records  
  21. Insecure Certificate Warnings on GENX Web Interface  
  22. Mail Settings for EWS (Exchange Web Services)  
  23. Mail Settings for IMAP4  
  24. Mail Settings for SMTP Outbound Only  
  25. Mailing List and Group Options  
  26. mimecast and Envelope blocked  
  27. Mimecast and the seemingly endless stream of delivery issues to and from them.  
  28. OUTLOOK 2013: What to check if your not receiving meeting requests & invites  
  29. Outlook 2016 hangs for long periods whilst moving items between folders  
  30. Prevent Outlook from Answering Read Receipt Requests for Emails  
  31. Problem Providers for Corporate Email  
  32. RFC Compliance Requirements  
  33. Setting up Outlook 2013 for GENX IMAP  
  34. The Policy Block List  
  35. Thunderbird suddenly stops sending and optionally receiving email after an update  
  36. unverified address: Our attempt to send a reply email failed  
  37. Using GENX/GENZone to manage your spam  
  38. Where is all this SPAM coming from and how do they get my email address?  
  39. Whistlisting  
  40. Why is Google email constantly blacklisted?  

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