Frequently Asked Question
This information is for DAKOTA, if you've been allocated ANDROMEDA or ATLANTIS then simply swap all occurrences of the server dakota.gen.net.uk with andromeda.gen.net.uk or atlantis.gen.net.uk
QUICK REFERENCE is always available at gen.uk by clicking the cloud icon in the menu bar.
Email can be accessed using the Webmail Client available at:
https://dakota.gen.net.uk:20000
and logging in with your issued Username and Password. Usernames are generally your full email address, but this is not guaranteed for larger setup's or multihomed configurations. You should have been sent the login information for each account, but if not, or its not working then simply raise a case with the HelpDesk and they'll be able to reset it and confirm the credentials.
To use IMAP4/SMTP you will need to use
dakota.gen.net.uk:993 for IMAP4 - SSL/TLS - Normal Password
dakota.gen.net.uk:25 for SMTP - STARTTLS - Normal Password
(In the above the number after the : is the port number, i.e. 993 and 25)
If you wish to use unencrypted connections, then you can and use imap port 143.
You will use the same mailbox and password that you use for webmail to authenticate and you mush authenticate for both inbound (IMAP4) and outbound (SMTP).
Setup Walkthrough for Outlook 2016
Setup Walkthrough for Outlook 2019 / Office 365
