Welcome to the GEN KnowledgeBase

Configuration (4)

Configuration Assistance for DNS, Email, and Web

DKIM Records - How to

DMARC Records - How to

MX Records - How to

SPF Records - How to
Connectivity (1)

FTTC, FTTP, EoFTTP, Leased, etc

FTTP Provisioning
Databases (1)

For all the DB stuff

Lost remote root access in Mysql / MariaDB? Get it back with....
Domains (8)

Domain Names and processes

DNS Basics

Domain Management Transfer

Domain Nameserver, Zones and Records

Domain Registrant Transfer

Domain Registration Process
GENERAL (7)

General systems help

Firefox: The Extension for Firefox is currently disabled by the browser's security settings

Helpdesk Issues

Helpdesk Rates and Service Level Commitments

How to efficiently use the HelpDesk.

Locating your local IP Address
General Compatibility (3)

Comparability issues known for current and obsolete OS's & hardware

Draytek 2860 Vector 2 firmware 3.8.2 causes router to reboot every 30 seconds

SSL_ERROR_UNSUPPORTED_VERSION

Windows 10
GENZone and Email Services (Now Legacy Retired) (37)

These services are now retired. See the End of Life Schedule

For Help with the retirement of TLS/SSL, See the Disabling TLS/SSL Article

Migration Proceedure. See the Migrating Article

Account Frozen (or Disabled)

Automatic removal of dangerous attachments

Disable Spam Filtering in Outlook 365

Disabling of SSL/TLS as part of retirement schedule - Actions

Error 501 Domain Must Resolve & Error 501 PTR Records mismatch
Hardware (1)

General Hardware FAQ

How to diagnost boot issues with HP laptop/Notebook computers
HomeSeer (1)

For Support FAQ's on HomeSeer HS3 and Plug-ins

Alexa Integration issues
Hosting and Services (168)

Website Hosting

Secure Private Virtual Cloud (7)

Access Paths to Hosted Services

HTTP Header Accept-Ranges

HTTP Header Allow

HTTP Header Feature-Policy

HTTP Header Referrer-Policy
Internet Firewalls & Gateways (1)

Internet Firewalls and Gateways

Blacklist this now "https://protect-eu.mimecast.com"
Joomla 3/4 (1)

Joomla CMS Version 3.x to version 4.x

How to reset the administrator password (Super User) on a Joomla 3.x+ Site
Linux (BusyBox/NGINX) (2)

Topics for Linux and NGINX on busybox implementations

How to wake up an ethernet device (WOL) on BusyBox

Synology CloudStation Drive/Backup "SSL certificate has been changed"
Linux (CentOS/RedHat) (3)

CentOS 6 and 7 and RedHat Fedora and later.

Connecting to Legacy Devices over SSH using outdated protocols

php-fpm permissions and "AH01071: Got error 'Primary script unknown\n'"

Running iftop without root
Linux (MAC OSX 10 and later) (5)

Apple OSX Sierra and later

Application is damaged, etc

Flush DNS Cache on OSX

LibreOffice slow and laggy on OSX

Removing Troublesome Kernel Extensions (PulseSecureFirewall for example)

VMWare Fusion "the specified virtual disk needs repair" when trying to run a virtual machine
Network Backup (1)

Rsync and Timemachine over the air and network backup services

Annual Refresh
Networking (2)

Network and Infrastructure

Blocking Trustarc.com and other invasive pop-ups

Draytek Validation Code blank or missing
Power (1)

UPS/DPS and power distrubution systems.

Someone is currently logged into the APC Management Web Server
Secure Access Services (SAS) (6)

GEN SAS and IVE Services

Installing Junos on Windows

Junos Pulse Installers for SAS

Programming considerations when using the IVE via SAS

SAS_NFS The how and the why

Securing your communications
Systems Engineering (3)

The Systems Engineering Group is responsible for Software based projects within the group.

MariaDB 5.5.47 on a Synology NAS with DSM 6.x giving errors on Joomla 3

Software Development States

Using the bug tracker for your Development Projects.
Telecommunications (9)

Voip/SIP/IAX Telephony

Asterisk 14 & ORBTALK

Asterisk and NAT - So simple

How to retrieve core files from a Sangoma Vega

ISDN E1 Cause Codes (Q.931)

Modern Telephony and how the world suddenly became so complicated
Third Party Influencers (1)

The third parties that have an effect on our services

National Power Services and contact information.
Windows 10 (7)

Support for windows 10

Downgrade from Windows 10 to Windows 7 or 8 or 8.1

How do I disable Wifi Sense (WifiSense) in Windows 10

How to Complete Remove OneDrive from Windows 10

How to disable "Location" to prevent GPS tracking.

How to remove 'Get Office' and other advertisements in Windows 10

Welcome to the GEN KnowledgeBase

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